PRIVACY POLICY

Privacy Policy
Effective Date: [Insert date]
Saigon Street Travel – www.saigonstreettravel.com

At Saigon Street Travel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, including booking the “Saigon: Street Food Tasting & Sightseeing Tour by Motorbike.”

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect both personal and non-personal information in the following ways:

a. Personal Information:

  • Full name
  • Email address
  • Phone number
  • Pickup location (District 1, 3, or 4)
  • Food preferences (vegetarian, vegan, etc.)
  • Payment information (processed securely through third-party providers)
  • Passport number (in rare cases for insurance or compliance)
  • Any other details you voluntarily provide when booking or contacting us

b. Non-Personal Information:

  • Browser type and version
  • Device type
  • Pages viewed on our website
  • IP address and location (approximate)
  • Date and time of visit
  • Cookies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process bookings and payments
  • To arrange hotel pickup and provide your selected tour service
  • To customize your tour experience (e.g., food preferences or rider choice)
  • To contact you with confirmations, updates, or customer support
  • To improve our website and services
  • To comply with legal or safety obligations
  • To send you promotional materials (only if you opt in)

We do not sell your personal data to third parties.

3. Sharing Your Information

We only share your information with trusted parties when necessary:

  • Tour guides and drivers to coordinate pickups, drop-offs, and customize your experience.
  • Payment processors to securely handle transactions (e.g., Stripe, PayPal).
  • Service providers that help operate our business (e.g., email hosting, website analytics).
  • Legal authorities, if required to comply with laws or protect your safety.

We ensure that all third parties respect your data privacy and use your information only as necessary.

4. Data Retention

We keep your personal data only for as long as necessary:

  • For booking records: up to 12 months after your tour is completed
  • For financial records: as required by law (e.g., 5–7 years)
  • For email marketing: until you opt out
  • For analytics: anonymized and retained indefinitely

You can request deletion of your personal data at any time (see Section 8).

5. Cookies and Tracking

We use cookies to enhance your browsing experience. These include:

  • Essential cookies (for secure bookings and navigation)
  • Performance cookies (to analyze traffic and improve usability)
  • Preference cookies (to remember your choices like language or location)

You can adjust your cookie settings in your browser at any time.

6. Security of Your Information

We take reasonable precautions to protect your information:

  • SSL encryption on our website
  • Secure payment gateways
  • Limited access to staff on a need-to-know basis
  • Regular monitoring of our systems

However, no system is 100% secure. If you suspect any unauthorized access or data breach, please contact us immediately.

7. Third-Party Links

Our website may contain links to external sites (e.g., travel blogs, review platforms). We are not responsible for their content or privacy practices. Please review their privacy policies before interacting with those sites.

8. Your Data Rights

You have the right to:

  • Access your personal information
  • Correct inaccuracies in your data
  • Delete your data upon request
  • Object to certain processing (e.g., marketing)
  • Withdraw consent where applicable

To exercise these rights, email us at info@saigonstreettravel.com

9. Privacy for Children

Our tours and services are not intended for children under 13 without parental consent. We do not knowingly collect data from minors. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. International Users

Our services are based in Vietnam. If you are accessing our site from outside Vietnam, please note that your data will be transferred and processed in Vietnam under local laws.

11. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you by updating the date at the top and possibly via email (if subscribed). We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Saigon Street Travel
Website: www.saigonstreettravel.com
Email: info@saigonstreettravel.com
Phone: [+84 YOUR PHONE NUMBER]
Address: [Insert your company address in Ho Chi Minh City]